If you are reporting a lost or stolen ATM/VISA Debit Card, please contact us immediately during regular business hours at 217-253-4711. You can also turn your ATM/VISA Debit Card off if you have misplaced it, then turn it back on again when the card is located via our TNB Mobile App/Internet Banking Site. After hours call 1-800-952-3186 opt 3 or 1-844-202-5333.
You can also contact our customer support by completing the information below. As a precaution, please do not send account specific information such as account numbers, social security numbers or other personal information.